Terms and Conditions

Effective Date: January 8, 2025

Welcome to Elixonali! By accessing and using our website, elixonali.com, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of our site, the purchase of products, and any services we offer. Please read these terms carefully before making any purchases or using our website.

1. Acceptance of Terms

  • By accessing and using the website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

  • If you do not agree to these terms, you must refrain from using our website and purchasing products from us.

  • Modifications: Elixonali reserves the right to modify or update these Terms and Conditions at any time without prior notice. All changes will be posted on this page, and the revised date will be indicated at the top. It is your responsibility to review these terms periodically for any updates.

2. User Account

  • Account Creation: In order to place an order or access certain features of our website, you may be required to create an account. By creating an account, you agree to provide accurate, current, and complete information about yourself. It is your responsibility to maintain the confidentiality of your account information and prevent unauthorized access to your account.

  • Account Security: You are responsible for all activities that occur under your account. If you suspect unauthorized use of your account or if your account details are compromised, you must notify us immediately.

  • Age Requirement: To use this website, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By using the website, you confirm that you meet this age requirement.

3. Product Availability

  • Product Listings: We strive to provide accurate descriptions, images, and details of our household goods on the website. However, we cannot guarantee that all products will be available at all times. Product availability is subject to change based on stock levels and market conditions.

  • Pricing: All prices on our website are listed in USD and are subject to change without notice. While we make every effort to ensure that prices are accurate, errors may occur. If an error in pricing occurs, we will notify you and offer you the option to either proceed with the purchase at the corrected price or cancel the order.

4. Ordering and Payment

  • Order Placement: To place an order, you must add the desired items to your shopping cart and proceed to checkout. You will be asked to provide your billing and shipping information and choose a payment method. By completing the checkout process, you are offering to purchase the items in your cart, subject to our acceptance.

  • Order Acceptance: Once your order is placed, we will send you an order confirmation email. This email is an acknowledgment of receipt of your order but does not guarantee that the order has been accepted. We reserve the right to refuse or cancel any order at our discretion, including but not limited to issues with payment processing or product availability.

  • Payment: Payment must be made in full before an order can be processed. We accept various payment methods, including credit/debit cards, PayPal, and other payment options available on our website. All payment transactions are processed securely using industry-standard encryption.

5. Shipping and Delivery

  • Shipping Options: We offer various shipping options to meet your needs. Shipping fees and estimated delivery times are calculated at checkout based on your location and the shipping method selected.

  • Order Processing Time: We aim to process and ship orders within 1-2 business days of receiving payment, though this may vary depending on stock availability, order volume, or other factors.

  • Delivery Delays: While we make every effort to meet delivery timelines, delays may occur due to unforeseen circumstances, such as weather conditions, shipping carrier issues, or inventory problems. Elixonali is not responsible for delays caused by third-party shipping carriers.

6. Returns and Refunds

  • Return Eligibility: We accept returns on most items within 30 days of delivery, provided the product is in unused and original condition. Certain items, such as personalized products or final sale items, may not be eligible for return.

  • Refunds: Once we receive your returned product and verify its condition, we will issue a refund to your original payment method. Please note that return shipping costs are typically the responsibility of the customer unless the return is due to a defective or incorrect item.

  • Defective or Damaged Items: If your product arrives defective or damaged, please contact us within 7 days of delivery for a replacement or full refund. We may ask for photos of the item to process your claim.

7. Product Warranty

  • Warranty Information: Some products may come with a manufacturer’s warranty. If a product is covered by a warranty, you may be eligible for repairs or replacements according to the manufacturer’s terms. Warranty details, if applicable, will be provided in the product description or packaging.

8. Intellectual Property

  • Copyright: All content on this website, including text, images, logos, graphics, and videos, is the property of Elixonali and is protected by copyright law. Unauthorized use or reproduction of any content from this website is prohibited.

  • Trademarks: The name Elixonali and all related logos are trademarks of Elixonali and may not be used without our express written permission.

9. Limitation of Liability

  • Disclaimer of Warranties: Elixonali makes no warranties or representations regarding the quality, reliability, or suitability of the products offered on this website. All products are sold “as is,” and we disclaim any implied warranties of merchantability or fitness for a particular purpose.

  • Limitation of Liability: Elixonali’s liability is limited to the amount paid for the product in question. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising from the use of this website or related to purchases from Elixonali will be resolved in the competent courts located in New York, NY.

11. Contact Us

If you have any questions regarding these Terms and Conditions or any issues related to your order, please contact us:

  • Email: info@elixonali.com
  • Phone: (718) 337-6710
  • Address: 141 Beach 56th Pl #APT 317, Arverne, New York

By using this website, you agree to comply with the Terms and Conditions outlined above. We recommend reviewing these terms regularly to stay updated on any changes.