Shipping Policy

Effective Date: January 8, 2025

At Elixonali, we aim to make your shopping experience seamless by providing fast, reliable, and secure shipping options. This Shipping Policy outlines how your orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently ship to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • U.S. Territories: Puerto Rico, Guam, and the U.S. Virgin Islands.
  • Military Addresses: APO/FPO/DPO addresses.

At this time, we do not offer international shipping. However, we are actively working to expand our shipping capabilities.

2. Shipping Methods and Delivery Times

We offer several shipping options to cater to your needs:

Standard Shipping:

  • Delivery Time: 5-7 business days (excluding weekends and holidays).
  • Available for all eligible destinations.

Expedited Shipping:

  • Delivery Time: 2-3 business days (excluding weekends and holidays).
  • Recommended for faster delivery at an additional cost.

Overnight Shipping:

  • Delivery Time: 1 business day (orders must be placed before 12 PM EST).
  • Available for select locations with additional fees.

Order Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Orders placed on weekends or holidays are processed the next business day.

During peak seasons or promotional events, processing times may be slightly longer.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • The shipping method selected.
  • The weight and dimensions of the package.
  • The destination address.

Free Shipping Offer:

Enjoy free standard shipping on orders over $75 (after discounts and before taxes).

If your order does not qualify for free shipping, the exact cost will be displayed during checkout.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package.

  • You can track your order directly on the carrier’s website.
  • If you encounter any issues with tracking, please contact our support team at info@elixonali.com or call (718) 337-6710.

5. Delivery Issues

We strive for timely and accurate deliveries, but unforeseen issues may occasionally arise. If your package is delayed, lost, or arrives damaged, please contact us immediately.

  • Lost Packages: If tracking indicates “delivered” but you have not received your package, notify us within 48 hours. We will work with the carrier to resolve the issue.
  • Damaged Items: If your package arrives damaged, please provide photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.

6. Address Changes and Corrections

It is the customer’s responsibility to provide an accurate shipping address during checkout.

  • If you need to update your address, contact us immediately after placing your order.
  • Once your order has been shipped, address changes are no longer possible.

Packages returned to us due to an incorrect address may incur additional shipping fees for re-delivery.

7. Undeliverable Packages

If a package is returned to us due to an undeliverable address, refusal of delivery, or other issues, we will contact you to arrange re-shipment. Additional shipping costs may apply.

8. Delivery to P.O. Boxes and APO/FPO/DPO Addresses

We gladly deliver to P.O. boxes and military addresses. Please note that:

  • Delivery times may be slightly longer for these addresses.
  • Overnight and expedited shipping are not available for P.O. boxes and APO/FPO/DPO addresses.

9. Returns and Refunds

For details on returning items, requesting exchanges, or obtaining refunds, please refer to our Return Policy. If you have any concerns, feel free to contact our customer service team.

10. Customer Support

Our team is here to ensure a smooth and enjoyable shopping experience. If you have any questions about your shipment or need assistance, please reach out to us:

We are committed to resolving any shipping concerns promptly and ensuring your satisfaction.

11. Commitment to Timely Delivery

At Elixonali, we understand that prompt and reliable delivery is essential. We work closely with trusted carriers to ensure your orders arrive on time and in excellent condition. Your satisfaction is our priority, and we are always here to assist with any shipping-related inquiries.

Thank you for choosing Elixonali for your household needs!