Payment Policy

Effective Date: January 8, 2025

At Elixonali, we strive to provide a secure, seamless, and convenient payment experience for all our customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and the measures we take to ensure your financial information is protected.

1. Accepted Payment Methods

We offer a variety of payment options to cater to your preferences:

Credit/Debit Cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Digital Wallets and Online Payment Services:

  • PayPal
  • Apple Pay
  • Google Pay

Buy Now, Pay Later (BNPL):

  • Flexible installment payment options through third-party providers (e.g., Afterpay, Klarna).
  • Terms and conditions are determined by the provider.

Gift Cards:

  • Elixonali Store Gift Cards (if applicable).

Other Payment Options:

  • For corporate or bulk purchases, contact our customer service team for additional payment options.

2. Payment Processing and Authorization

When you place an order, your payment method will be authorized to ensure sufficient funds are available. The actual charge will occur as follows:

  • Credit/Debit Cards: Funds will be charged immediately upon order confirmation.
  • PayPal and Digital Wallets: Payments are processed at the time of purchase.
  • Buy Now, Pay Later: Payment schedules will be communicated by the provider upon approval.

You will receive an email confirmation once your payment is successfully processed.

3. Taxes and Fees

Sales Tax:

  • Applicable sales tax is calculated at checkout based on your shipping address.
  • If you qualify for tax exemption, please contact us with the necessary documentation before placing your order.

Currency Conversion and Fees:

  • All transactions are processed in U.S. Dollars (USD).
  • If your card is issued in a different currency, your financial institution may apply conversion fees or exchange rates. Please check with your bank for details.

4. Refunds and Cancellations

Refunds:

Refunds for returned or canceled orders will be issued to the original payment method used during the transaction. Depending on your financial institution, refunds may take 5-10 business days to appear in your account.

Order Cancellations:

  • Orders can be canceled without penalty before they are processed for shipment.
  • Once an order has been shipped, cancellations are no longer possible, but items can be returned according to our Return Policy.

5. Secure Payment Processing

At Elixonali, your security is our priority. We implement robust measures to protect your payment information:

  • SSL Encryption: All sensitive information, such as payment details, is transmitted securely using SSL (Secure Sockets Layer) encryption.
  • PCI Compliance: Our payment systems adhere to the Payment Card Industry Data Security Standards (PCI DSS) to ensure safe handling of credit card information.
  • Trusted Third Parties: We work with reputable payment processors (e.g., Stripe, PayPal) to handle transactions securely and efficiently.

6. Fraud Prevention and Verification

To protect against fraudulent activity, we may require additional verification for certain transactions.

  • Orders flagged as suspicious may require confirmation of billing details or identity verification.
  • If we suspect fraud, we reserve the right to cancel the order and notify the cardholder.

If your payment is declined or flagged for security reasons, please contact your bank or payment provider for resolution. Alternatively, reach out to our customer service team for assistance.

7. Buy Now, Pay Later (BNPL)

For eligible purchases, we partner with third-party BNPL providers such as Afterpay or Klarna.

  • Eligibility: BNPL availability depends on your location, order total, and the provider’s terms.
  • Payment Schedule: Payments are divided into equal installments over a specified period.
  • Late Fees: Failure to make timely payments may result in late fees imposed by the BNPL provider.

For questions regarding your BNPL payment, please contact the provider directly.

8. Failed Payments

If your payment is unsuccessful due to insufficient funds, incorrect details, or technical issues, your order will not be processed. You may update your payment details and retry the transaction. For further assistance, contact our support team.

9. Payment Support

If you encounter any issues during the checkout process or have concerns about your payment, we are here to help.

  • Common Payment Issues:

    • Declined transactions
    • Errors during checkout
    • Missing payment confirmations

  • Contact Us:

Our team will promptly assist in resolving your concerns and ensuring your order is successfully processed.

10. Commitment to Transparency

At Elixonali, we value your trust. There are no hidden fees or unexpected charges—what you see at checkout is exactly what you’ll pay. If you have any questions about our Payment Policy, feel free to contact us.

Thank you for choosing Elixonali for your household needs. We look forward to providing you with an exceptional shopping experience!