Privacy Policy

Effective Date: January 8, 2025

At Elixonali, protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, elixonali.com, or purchase our household products. By accessing our site or using our services, you agree to the practices outlined below.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

This includes details you provide voluntarily, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (securely processed via third-party providers).

Non-Personal Information

We also collect data automatically to enhance your experience, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website.

This information is gathered using cookies and similar tracking technologies to optimize site functionality and user experience.

2. How We Use Your Information

We use the data we collect for the following purposes:

Order Fulfillment

To process and deliver your orders, provide shipping updates, and ensure accurate transactions.

Customer Support

To address inquiries, resolve issues, and offer assistance with your orders or account.

Improving Our Website

To analyze site performance, identify potential issues, and optimize the shopping experience for our users.

Marketing and Communication

With your consent, we may send you updates, promotions, and newsletters about our products. You can unsubscribe from these communications at any time.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal data. However, in certain situations, we may share your information:

Service Providers

We work with trusted third-party vendors for:

  • Payment processing
  • Order delivery and shipping
  • Marketing campaigns

These partners are obligated to protect your data and use it only for the purposes specified by Elixonali.

Legal Obligations

We may disclose your information to comply with legal requirements, such as court orders or government investigations, or to protect the rights and safety of our customers and business.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies allow us to remember your preferences, track your shopping cart, and analyze site usage.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality, like account login and checkout.
  • Performance Cookies: Help us understand how users interact with our site to improve its performance.
  • Advertising Cookies: Deliver personalized ads based on your browsing activity.

You can manage or disable cookies through your browser settings, but doing so may impact certain website features.

5. Data Security

At Elixonali, we implement industry-standard security practices to protect your personal data:

  • SSL Encryption: Ensures that sensitive information, such as payment details, is transmitted securely.
  • Restricted Access: Only authorized personnel can access your data.
  • Secure Storage: Your data is stored on secure servers protected by firewalls.

While we take every precaution to safeguard your information, please note that no online platform is completely immune to risks.

6. Your Rights

As a valued customer, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we have collected.
  • Correction: Update or correct inaccuracies in your account details.
  • Deletion: Request the removal of your personal data, except where retention is required for legal or operational reasons.
  • Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link or contacting us directly.

For assistance, please email us at info@elixonali.com.

7. Third-Party Links

Our website may include links to external websites not operated by Elixonali. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing your information.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect data from them. If we become aware that a child under 13 has provided personal information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

  • Email: info@elixonali.com
  • Phone: (718) 337-6710
  • Address: 141 Beach 56th Pl #APT 317, Arverne, New York

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.