Sales Policy

Effective Date: January 8, 2025

Welcome to Elixonali! Our sales policy outlines the terms and conditions under which you can purchase household goods from our website elixonali.com. By using our website and making a purchase, you agree to comply with and be bound by these policies. Please take a moment to review them before completing your order.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email that acknowledges we have received your order. This email serves as confirmation of your purchase request, but does not mean that your order has been processed or shipped. Your order will only be shipped after payment has been successfully processed and approved.

  • Order Fulfillment: We aim to process and fulfill orders promptly. Most orders are processed within 1-2 business days, but processing times may vary depending on product availability and volume of orders. You will receive a shipping confirmation email once your order has been dispatched, along with tracking information where applicable.

  • Payment Processing: We accept multiple secure payment methods, including credit/debit cards, PayPal, and other payment options available on our website. All payments will be processed at the time of order placement. Your payment information will be securely handled using encryption technologies to ensure the safety of your financial details.

  • Pricing and Availability: All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure that the prices and product availability displayed on our website are accurate. However, in the event of a pricing error or product availability issue, we reserve the right to correct the error, cancel the order, or offer a suitable alternative.

  • Sales Tax: Sales tax is applied to orders based on the state or region of delivery. The applicable tax will be calculated and displayed during the checkout process.

2. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options depending on your location and delivery preferences. Shipping charges will be calculated at checkout based on the weight, size, and delivery address of your order.

  • Delivery Times: Estimated delivery times will be provided during the checkout process, but please note that these are only estimates and actual delivery times may vary. Delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or high demand during holidays.

  • International Orders: At this time, we only ship to domestic addresses within the United States. If you wish to inquire about international shipping, please contact our customer service team at info@elixonali.com for further details.

  • Order Tracking: Once your order has been shipped, we will send you a tracking number so you can monitor the status of your delivery. If you encounter any issues with the delivery, please contact the shipping carrier or our customer support team.

3. Cancellations and Modifications

  • Order Cancellation: Once your order is placed, it is processed promptly. If you wish to cancel or modify your order, please contact our customer service team as soon as possible. If the order has not yet been processed or shipped, we will attempt to accommodate your request. However, once the order is in the shipping process, we are unable to cancel or change the order.

  • Modifications: If you need to modify your order (such as changing the shipping address), please contact us immediately. Modifications can only be made if the order has not yet been processed or shipped.

4. Returns and Exchanges

  • Return Eligibility: We offer a 30-day return policy on most of our products, provided the item is in its original condition, unused, and in the original packaging. For more details on the return process, please refer to our Return Policy.

  • Exchanges: If you wish to exchange a product for a different item, we recommend returning the original product and placing a new order for the desired item.

  • Non-Returnable Items: Certain products are non-returnable, including personalized or custom-made items, final sale products, and opened household goods unless they are defective.

  • Refunds: Once we receive the returned item and verify its condition, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

5. Product Descriptions and Accuracy

  • Product Information: We make every effort to provide accurate product descriptions, images, and specifications on our website. However, due to the limitations of digital representations and variations in monitor settings, colors and styles may appear slightly different in person. We encourage you to read all product details and reviews before making a purchase.

  • Product Availability: While we strive to maintain accurate stock levels, there may be instances where a product is out of stock after you place your order. If this occurs, we will notify you as soon as possible and offer alternatives or a full refund.

6. Customer Service

  • Contact Us: If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. You can reach us via:

  • Response Times: We strive to respond to all inquiries within 24-48 hours. Please provide your order number and detailed inquiry to help us assist you more efficiently.

7. Limitation of Liability

  • Disclaimer: Elixonali is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased through our website. Our total liability for any claim arising from your use of our website or products is limited to the amount paid for the specific product(s) involved in the claim.

8. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by the laws of the State of New York, United States. Any disputes arising from these terms will be resolved in the courts located in New York.

9. Privacy Policy

  • For detailed information on how we handle your personal information, please refer to our Privacy Policy.

10. Changes to Sales Policy

  • We reserve the right to modify or update our Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.